Elevate Every Drop With Puretopia
Refresh your wellbeing with filtration that removes toxins and helps your body thrive - One filter at a time
Frequently Asked Questions
How do PURETOPIA products work?
PURETOPIA filters clean your tap water in stages. As the water passes through the filter, it:
- Blocks dirt, rust, and sediments
- Removes chlorine, chemicals, and bad odours
- Reduces heavy metals and microplastics
- Keeps healthy minerals like calcium and magnesium
This means you get fresh, clean, better-tasting water straight from your tap, without the plastic waste or chemical smell.
Will PURETOPIA water filters fit my faucet?
PURETOPIA water tap filters come with a universal hose adapter for broad compatibility with most kitchen and bathroom faucets - no tools required for fast, effortless setup.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at puretopia.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At PURETOPIA, our mission is to elevate everyday wellness through cleaner water. We design filtration solutions that reduce skin-irritating chemicals, improve hydration, and help families feel healthier, more confident, and more comfortable in their own skin - because better water isn’t a luxury, it’s the foundation of a healthier, happier life.
Fast, Free & Secure Shipping Australia Wide
Healthy water shouldn’t take weeks to enjoy. With fast, free shipping on every order, your filters arrive quickly and ready to install, so you can begin feeling the difference in your skin, your home, and every sip