Frequently Asked Questions
How does the PURETOPIA bath filter work?
The PURETOPIA bath filter offers an 8-layer filtration system. Simply hang the bath filter on your bath tap and let the water filter through leaving all the contaminants behind. Feel and live better with safe, soft water.
Will this improve my health?
A bath filter improves health by reducing chlorine and harsh impurities that irritate skin and airways, helping protect the skin barrier, calm flare-ups, and support healthier skin and hair - especially for babies, sensitive skin, and those exposed to water every day.
How long does PURETOPIA bath filter last?
It will typically last 12 to 18 months, filtering 2500 Gallons of water.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.