Frequently Asked Questions
How does the PURETOPIA tap water filter work?
The PURETOPIA tap water filter works by channeling your tap water through a multi-stage filtration system that targets impurities like sediment, chlorine, and unwanted odors. As water passes through each layer, contaminants are captured and reduced, leaving you with cleaner, fresher-tasting water instantly - straight from your tap, every time.
Will this improve my health?
Using a tap water filter can support better health by reducing common contaminants found in unfiltered tap water, such as chlorine, sediments, and certain impurities. While it’s not a medical device, cleaner water can encourage better hydration, improve taste, and reduce exposure to unwanted substances - making it a beneficial upgrade for your daily routine.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at puretopia.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.